Shipping policy

Processing Time

All orders are processed within [1–3] business days of purchase. Orders are not
shipped or delivered on weekends or holidays. If we are experiencing a high
volume of orders, shipments may be delayed by a few days — we will notify you
by email if there is a significant delay in the shipment of your order.

Domestic Shipping (United States)

We offer Economy shipping on orders within the United States, with rates
determined by order weight and value at checkout, including free shipping on
qualifying orders. You will receive a shipping confirmation email once your
order has shipped, containing your tracking number(s).

International Shipping

We ship Standard International service to Australia, Austria, Belgium,
Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong,
Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway,
Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United
Arab Emirates, and United Kingdom, with rates calculated by weight at
checkout.

For destinations outside this list, select items ship through our sourcing
partners' carrier network, with live rates calculated for you at checkout
based on your delivery address.

Customs, Duties, and Taxes

Southern Air Trade is not responsible for any customs fees, duties, or taxes
applied to your order after it leaves our hands. Any such charges imposed by
your destination country are the responsibility of the customer. We are not
responsible for delays caused by customs clearance processes.

Damages and Lost Shipments

Southern Air Trade is not liable for products damaged or lost in transit. If
your order arrives damaged, please contact us at info@southernairtrade.com
and keep all original packaging and damaged goods — the carrier may require
them to process a claim.

Questions

Questions about your shipment can be sent to info@southernairtrade.com.